In MySecuritas, customers can digitally access protection and intelligent services from Securitas. Such as:
All over the world, Securitas is decentralized. Because "Security is local." This has been part of the strategy that has made Securitas as large as it is today. This has resulted in many products being available via various apps. However, Design research has identified that users are experiencing difficulty managing their security needs. This is due to the fact that they must use multiple applications simultaneously.
Consolidation of Securitas' digital services into a single platform. As a result, customers are able to use one app for all their security needs. Based on an analysis of companies (such as Facebook and Ericsson) that offer a wide range of services on one platform, we developed a concept based on a three-layer structure:
The design process captures the steps that led to the current design. There were various iterations after meetings with system architects, front-end developers, and user researchers in order to find the best possible solution for our users and for our existing backend/frontend systems.
During my research on companies like Ericsson and Facebook, I came across the concept of Super Apps.
The term ‘super app’ was created by BlackBerry founder Mike Lazaridis back in 2010. He defined it as “a closed ecosystem of many apps” that people would use every day because they offer such a seamless, integrated, contextualized, and efficient experience.”
While attempting to combine multiple apps into a single entry point and experience. It quickly became clear that I was attempting to create a super app for Securitas. As a result, I began researching existing super apps such as WeChat, Alipay, and Uber.
I discovered that all of these apps have three things in common:
Prototyping was tested internally in a formative test. This greatly helped to identify the most surviving usability issues and implementation limitations on the backend and frontend.